Should the student or their parent be dissatisfied with the educational services they received, are receiving, should have received, or need, they can file a complaint based on a procedure that consists of a maximum of three steps:
Step 1 – Person directly concerned or the person’s immediate superior
To file a complaint, the student or their parent must first approach the person directly concerned or that person’s superior.
The complaint may be verbal, but it is better if it is made in writing.
The person who receives the complaint has 10 working days to respond.
Step 2 – Person responsible for processing complaints
If the student or their parent is still dissatisfied with how the complaint is being handled, or if the 10-day deadline has expired, they may then approach the person responsible for processing complaints at College Bourget.
The person responsible for processing complaints at College Bourget is: Mr Nicholas Hayter
Director of the English sector, international program and residence
(450) 451-0815 ext 1350
- The complaint may be verbal, but it is better if it is made in writing.
- Mr Hayter has 15 working days to respond to the complaint.
Here is the link to the COMPLAINT FORM which is to be completed by parents.
Step 3 – Regional Student Ombudsman
If the student or their parent is still dissatisfied with how the complaint is being handled, or if the 15-day deadline has expired, they may contact their Regional Student Ombudsman, who will help them draft their written complaint.
The student or their parent may choose the form of communication that best suits them among the following:
- Regional Student Ombudsman COMPLAINT FORM
- Phone or text message: 1-833-420-5233
- Email: firstname.lastname@example.org
Regional Student Ombudsmen have 20 working days to examine the complaint and issue their conclusions. If they deem that the complaint is substantiated, they may make recommendations to College Bourget.
However, before the conclusions are sent, the National Student Ombudsman examines them. He or she has up to 5 working days to decide whether to examine the complaint in turn. If so, he or she has 10 working days to complete the examination and, if need be, to substitute his or her conclusions or recommendations for those of the Regional Student Ombudsman.
The Regional Student Ombudsman then informs the complainant and College Bourget about the conclusions and any recommendations.
College Bourget has 10 working days to inform the complainant and the Regional Student Ombudsman of whether it intends to follow up on the conclusions and recommendations made to it, or of its reasons if it has decided not to act on them.
Note that in the case of sexual violence, the student or one of their parents may, if they wish to do so, approach the Regional Student Ombudsman directly.